Privacy Policy

Last updated: 12.11.2025

This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase on cosylift.co.uk (“the Website”).
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cosyworld GmbH
Jägerstraße 54
10117 Berlin, Germany
Telephone: +49 (0)30 9599967 80
Email: info@cosyworld.com

Managing Director: Philipp Boelsen
Commercial Register: Amtsgericht Charlottenburg – HRB 227503 B
VAT ID: DE312589680
Responsible under § 18 MStV: Philipp Boelsen

Cosyworld GmbH is the data controller for all processing on this website.

2. Data We Collect

Information you provide: name, billing/shipping address, email, phone number, payment details (processed by Mollie), order notes, messages.
Automatically collected: IP address, browser/device details, pages visited, cookies (see Cookie Notice).

3. Purpose of Processing

Processing and delivering your orders
Handling payments via Mollie
Shipping through Amazon Logistics (Fulfilment by Amazon – FBA)
Customer service and communication
Legal compliance (tax, accounting, consumer protection)
Website improvement and analytics (with consent)

4. Legal Bases

Contract performance (Art. 6 (1)(b) UK GDPR) – order, payment, delivery
Legal obligation (Art. 6 (1)(c)) – record-keeping and tax
Legitimate interest (Art. 6 (1)(f)) – efficient operation, fraud prevention
Consent (Art. 6 (1)(a)) – analytics / marketing cookies (withdrawable anytime)

5. Data Sharing

Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands – secure payment processing
→ https://www.mollie.com/en/privacy
Amazon EU S.à r.l., 38 Avenue J.F. Kennedy, L-1855 Luxembourg – order fulfilment and shipping
→ https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201909010
Technical and service providers (hosting, email, analytics) under data-processing agreements.
We never sell personal data.

6. International Transfers

Data may be transferred from the UK to Germany and other EEA countries with adequacy status under UK law, ensuring equivalent protection.
Where other transfers occur, standard contractual clauses are used.

7. Retention Periods

Order / billing data – 10 years
Customer support data – up to 3 years
Marketing data – until consent withdrawal
Cookies – per individual settings

8. Your Rights (UK GDPR)

You may request access, correction, deletion, restriction, data portability, or object to processing.
You may withdraw consent at any time.
To exercise rights, email info@cosyworld.com.
You also have the right to complain to the Information Commissioner’s Office (ICO) – https://ico.org.uk/.

9. Cookies and Tracking

Essential cookies are required for site functionality.
Analytics / marketing cookies are only used with your consent.
You can adjust preferences via “Cookie Settings” in the footer.

10. Security

All personal data is transmitted via SSL encryption and stored on secure servers.
Payments are processed through Mollie using industry-standard security.

11. Fulfilment by Amazon

Orders are fulfilled by Amazon Logistics (FBA) on our behalf.
For this purpose, we share only necessary delivery data (name, address, contact).
Processing is based on Art. 6 (1)(b) UK GDPR (contract performance).

12. Changes to This Policy

We may update this policy from time to time.
The latest version will always be published on this page.